Network of Independent Claims Adjusters ("NICA")

We are Network of Independent Claims Adjusters (NICA), a privately held staffing and recruiting company operating in the staffing and recruiting industry. We were founded in 2007 and are headquartered in Atlanta, United States.

We provide expert FNOL call center support, desk adjusting, and catastrophe claims solutions to insurance carriers and TPAs. Our work is built on efficiency, reliability, and industry expertise to support seamless claims handling—from routine daily claims to large-scale CAT events.

To deliver these services, we offer FNOL call center services with 24/7 claims intake, policyholder support, and system integration (Guidewire, Xact, Genesys Phone Systems). We provide desk adjusting and examining for property, auto, and liability, including fast-track, complex, and litigated claims. We support surge staffing and CAT response with rapid deployment of licensed adjusters and CSRs to handle high-volume claim events. We perform claims compliance and file reviews through quality control audits to ensure regulatory accuracy and efficient claims resolution.

We specialize in insurance, claims, catastrophe claims, property claims, residential claims, and commercial claims.

We operate in the United States.

Let’s connect to discuss how we can support your claims team.